Refund policy

At Crestova Store, customer satisfaction is our priority. This Refund Policy outlines the conditions under which returns and refunds are accepted.

1.1 Refund Request Period

You have 30 days from the date of delivery to request a refund or return. Requests made after this period will not be eligible.

1.2 Product Condition Requirements

To qualify for a refund, items must be:

• Unused and in the same condition as received;
• In their original packaging, with tags attached (if applicable);
• Accompanied by proof of purchase (order number or receipt).

1.3 Step-by-Step Return Process

1. Contact us at crestovastore@outlook.com with your order number and reason for the return.
2. Our team will review your request and, if approved, provide return instructions and a shipping address.
3. Pack the item securely and ship it back to us.
4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

1.4 Refund Processing Time

Approved refunds will be processed within 5–10 business days and issued to your original payment method. Please note that your bank or card provider may take additional time to reflect the refund in your account.

1.5 Non-Refundable Items

The following items are not eligible for refund:

• Gift cards;
• Items marked as "Final Sale";
• Personalized or custom-made products;
• Items damaged due to misuse after delivery.

For any questions regarding your refund, please contact us at crestovastore@outlook.com.