Shipping policy
This Shipping Policy explains how Crestova Store processes and delivers your orders.
4.1 Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
4.2 Available Shipping Methods
We offer the following shipping options at checkout:
- Standard Shipping;
- Expedited Shipping;
- Express Shipping (where available).
Rates and availability depend on your delivery location and will be calculated at checkout.
4.3 Estimated Delivery Times
- Domestic orders: 5–10 business days after processing;
- International orders: 10–20 business days after processing (may vary by destination).
Please note these are estimates and may be affected by customs processing or carrier delays.
4.4 Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number, allowing you to monitor your shipment's progress.
4.5 International Shipping
We ship to select international destinations. Please note that customers are responsible for any customs duties, import taxes, or fees imposed by their country. Crestova Store is not responsible for delays caused by customs processing.
4.6 Delivery Issues
If your order arrives damaged, is lost in transit, or does not arrive within the estimated timeframe, please contact us immediately at crestovastore@outlook.com so we can investigate and assist with a resolution.